Moving scams and how to avoid them

The most damaging moving scam goes like this: a very low estimate over the phone, a big deposit, then on moving day the price jumps, and your belongings are held until you pay. Knowing the signs keeps you out of it.

Warning signs

• No in-home or video survey; an estimate based only on a phone call
• A large cash deposit before the move
• No USDOT number, or one that doesn't match the company name
• A generic company name and no local address
• They don't provide the federal "Your Rights and Responsibilities When You Move" information for interstate moves
• Blank or incomplete paperwork they want you to sign
• The truck shows up unmarked or with a different company name

Protect yourself

1. Check registration before you book.
2. Get a written estimate after a survey.
3. Pay by credit card where possible.
4. Read everything before you sign, including the bill of lading.
5. Keep an inventory and take photos of valuables.

If something goes wrong

For interstate moves, file a complaint with FMCSA's National Consumer Complaint Database and contact your state attorney general. If your goods are being held, contact local law enforcement as well.

General moving information, not legal advice. Rules differ for interstate and local moves. Home Swift Services isn't a mover or broker and takes no referral fees.